EXCHANGE AND REFUND
Carefully pack the product in its original packaging in a complete set (items supplied as a set must also be returned as a set).
Call the manager and report a refund. +3 (068) 3-100-500 Viberchat
Fill out a return application, which will be sent by e-mail or on the website.
Attach all the documents that were in the order, indicate the method of refund (to a bank card, in cash or in another convenient way).
Send the parcel by Nova Poshta to the address specified by the manager after the return is processed
After sending the parcel, please notify us by writing an email to info@elitegold .ua
or by phone on the site
GROUNDS FOR RETURNS AND EXCHANGE
The Buyer has the right to return the Goods (Return of the Goods is made if the specified Goods were not in use, its consumer properties, factory labels, presentation, etc. are preserved), without giving reasons within 14 (fourteen ) calendar days from the moment of actual receipt of the Goods directly from the seller or persons representing the Seller, due to unsatisfactory quality.3 (three) calendar days from the moment of actual receipt of the Goods directly from the seller or persons representing the Seller without giving reasons.
Resolution of the Cabinet of Ministers of March 19, 1994 No. 172 approved "On the approval of goods of good quality that are not subject to exchange (return) by consumers (buyers)".
This list indicates the impossibility of returning Goods of proper quality with individually determined properties, if such Goods can only be used by the consumer who purchases them.
However, we are confident in the quality of our products, and we understand that buying jewelry online is quite a risky undertaking. Therefore, we give a money back guarantee when buying from our store.
To return the goods, you need to notify the store manager, as well as fill out an application for the return of goods.
Return of the Goods, in case of detection of defects associated with non-compliance with the terms of the Order, which arose through the fault of the Seller:
If the Goods were transferred to You with partial non-compliance or in violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, You have the right to notify the Seller (no later than seven calendar days after receipt) about these violations and demand their elimination.
If the Goods were transferred to You with partial non-compliance or in violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, You have the right to notify the Seller (no later than seven calendar days after receipt) about these violations and demand their elimination.
You also have the right to refuse the goods and return the money paid. In this case, the Goods must be returned to the Seller with the preservation of the original presentation, its consumer properties, seals, factory labels.
To make a return, you must fill out an application for the return of goods.
You can read the full version of the Consumer Rights Act here:
http://zakon2.rada.gov.ua/laws/show/1023-12
http://zakon2.rada.gov.ua/laws/show/1023-12